SHIPPING & RETURNS
Orders are typically shipped the following business day, from when the order is placed. Even if expedited shipping is requested, your order will likely not to ship until the next business day.
We do not guarantee shipping times. An order shipping to the contiguous 48 United States will usually take 3-6 business days to arrive. Orders shipping to Hawaii and Alaska sometimes take 8-10 days. Please check your tracking information prior to requesting an order status.
International orders vary widely in shipping time. We are not responsible for any fees related to taxes, duties or any other importation charge. International orders and those shipping to military addresses (APOs) should only select USPS for the shipping carrier.
Return & Exchange Policy
All returns must be authorized by Beyond SOF prior to being shipped. Acceptance of a return does not guarantee the issuance of a credit.
We do not accept the return of loose sterile items, under any circumstances. ("Loose items" means an individual component which is not contained inside of a sealed kit). All other products must be returned unopened and in their original packaging within 30 days of the original order date.
Everyday Medical carefully inspects products prior to shipping and when they are returned. A refund can only be issued if the products original packaging is unopened. We do this for the protection of all of our customers. Items not returned due to a shipping error or damage, will incur a 20% restocking fee. This fee cover the cost of ensuring the product is in suitable condition to ship to another customer.
Items which are shipped in error by Beyond SOF or damaged are freely returnable for a full refund if we are notified within 5 business days of receipt.